At Pirongs we always hope that you are delighted with your purchase, but should you wish to cancel your order, a full product refund excluding delivery costs will be given within 30 days of your cancellation. We kindly ask that you:
Advise us that you wish to cancel your order within 7 working days from receipt of your item/s.
Return the item within 28 days.
Include a copy of the invoice with the item/s.
Take reasonable care and pack the item/s well to avoid damage or loss while being returned.
Please note: Pirongs regrets that we are unable to offer a refund for goods that have been initialled, foil-blocked or personalised for our customers in any way. If a planner has been custom-built we are also unable to offer a refund.
Please note: If the original item has not been returned to us within 28 days, we will assume that you have accepted the goods and you will be charged. Where returned goods are found to be damaged due to the buyer's fault, the buyer will be liable for the cost of remedying such damage.
Damaged or incorrect items
If you've received a damaged or incorrect item, you can either opt to replace the item like for like, or alternatively request a full refund.
A full refund will be given, including the return delivery costs, within 28 days of your request. If you require a like for like replacement, we will refund you the return delivery cost and a replacement will be provided to you as soon as possible. We kindly ask that you:
Advise us within 7 working days upon receipt, that you wish to return the item/s stating reason and preferred resolution.
Return the item within 28 days.
Include a copy of the invoice with the item.
Take reasonable care to pack the item well to avoid damage or loss while being returned.
Please note: If the original item has not been returned to us within 28 days, we will assume that you have accepted the goods and you will be charged. Where returned Goods are found to be damaged due to the Buyer's fault, the Buyer will be liable for the cost of remedying such damage.
Faulty or defective items
In the unlikely event that you receive a faulty or defective item, please advise us within 7 working days upon receipt of item. Our refund policy in no way affects your statutory rights as stated within our terms and conditions.
Your statutory rights
Here's a brief outline of your statutory rights plus a reassurance that none of our terms and conditions in any way conflict or diminish your statutory rights. Your rights are outlined in the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005.
If you want to fully review your statutory rights, the trading standards website (http://www.tradingstandards.gov.uk/index.cfm) is very good and helpfully explains everything in plain English.
Before the Sale
We are obliged by law to provide you with the following information before you decide to buy:
Our name and address: See the ‘Contact us’ page.
An accurate description of the goods or services.
The price, along with any taxes and delivery charges if relevant, and how long the price or offer remains valid.
Description of the delivery arrangements.
Description of the payment arrangements.
The existence of a right to cancel the order.
Information about whether you will be liable for the cost of returning goods if you change your mind about them.
The trader should inform you if he/she intends to offer substitute goods to those ordered if the ordered goods are unavailable, and also inform you that the cost of returning substitute goods will be met by the trader.
If we contact you by telephone, we will identity ourselves and then state the commercial purpose of the call at the beginning of the conversation.
All the above information can be viewed within customer care pages and the individual product pages.
After the sale
We are obliged by law to provide you with the following information after each sale:
Written confirmation of your order email including the above information.
Written information on how to cancel, a contact postal address and details of any guarantees, warranties or after-sales services, if applicable.
Traders who provide one-off services by distance communication, and invoice the consumer, are not obliged to provide written confirmation of the contractual information, but should provide an address and place of business where complaints can be made.
This information should be sent to you by the time the goods are delivered, or before, or soon after the time a service starts.
Your right to cancel, or the 'cooling off' period
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, you should put this in writing.
The time limits for cancelling an order are:
Goods: 7 working days after the day on which the goods are received;
You must take care of goods whilst they are in your possession and, if you are returning them, you should take reasonable care to ensure that they are safely returned and that they are not damaged in transit. If the goods are not adequately packaged, are incorrectly addressed or do not carry the correct postage, and become damaged as a result, you may be liable.
If the goods are faulty, damaged or incorrect we will refund you the amount paid in full including postage plus the return postage. If you are simply cancelling the order, we will refund the amount paid in full excluding postage.
If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 28 days.
Protection for credit cards
If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of distance purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use, or if your card has been stolen.
Pirongs Limited is committed to customer care.
For the purposes of the Data Protection Act 1998 we confirm that the proprietor of the website at www.pirongs.co.uk (the “Site”) is Pirongs Limited of Decoy Industrial Estate, Newton Abbot, Devon, United Kingdom (“Pirongs Limited”, “we”, “us” or “our”).
Collection of Personal Data
We may collect personal data from you via the Site. The types of personal information which we may from time to time ask you to submit to us or which you may choose to provide to us via the Site may include name, mailing address, telephone and fax numbers, images, digital content, e-mail address, billing and financial information, credit or debit card information and other contact details. We may also make a record of those Pirongs Limited services you use as well as customer traffic patterns and Site usage.
We may collect personal data from you when:
you contact us via e-mail, post or telephone;
you use the Site to access and view information and content on the Site;
you download software from the Site;
you make information/material requests or register yourself on the Site;
Sensitive Personal Data
We will never collect sensitive personal data about you (including, for example, medical information, criminal record and private life) without your explicit consent.
We collect your personal data for the following purposes:
to process your use of Pirongs services;
to help us understand your needs and interests and provide you with better services;
to communicate with you and update you on services and benefits; and
to better understand who uses the Site in order to improve the Site;
to contact you for market research regarding Pirongs products and services, subject that we will allow you to opt-out of any such market research.
If we wish to use your personal data for a new purpose, other than for which it was originally supplied in accordance with the above purpose specification, we will obtain your permission first. We understand that you trust us with your personal data and we take this trust very seriously.
If you do not want Pirongs to collect or process your personal data as described above, please do not submit it to us.
We will not disclose your personal data to other organisations, institutions or authorities unless required by law or with your consent. We will not sell, rent or lease your personal data to others.
Sometimes we may need to give your personal data to our agents and/or sub-contractors for the purpose of processing your use of Pirongs services, and you hereby consent to such limited disclosure.
Except when making payments for Pirongs services via the Site, we do not use a secure transmission method to send us your personal data via the Site or when communicating with us via e-mail, unless otherwise indicated. Accordingly, your attention is drawn to the fact that any information carried over the Internet is not secure and information can be intercepted, lost and read by other people.
We have in place methods and processes and use appropriate technology to ensure that any personal data provided by you to us will be kept safe and secure, and to ensure that we hold accurate personal data. We also have in place methods and processes to ensure proper use of your personal data and to protect your personal data from unauthorised access.
The Padlock Symbol
The padlock symbol is used on our Sites to alert you to the fact that your personal data is being collected. By clicking onto the padlock symbol you will be directed to sources which will clearly identify the level of security applying to the input of data and any related security certificate.
Fraud Prevention and Detection
Payments for Pirongs products may be made by you to us via the Site. We have systems that protect us and our customers against fraud. Accordingly, we may disclose your credit or debit card details to fraud prevention or other similar agencies. If you give us fraudulent or misleading information and we suspect fraud, we will make appropriate records. We may use and search public records to help us check your identity to prevent fraud.
Automatically Collected data
Our Internet server automatically recognises your domain, the type of Internet browser you are using, the type of computer operating system you are using and the domain name of the web site from which you linked to the Site each time you access a web page on the Site. This data is collected automatically and does not identify you personally.
“Cookies” are electronic tags sent to an Internet browser by an Internet server. A cookie takes the form of a text file message called “cookie.txt” which identifies the end-user Internet Protocol (IP) address. Each time the Internet browser accesses the Internet server, a “cookie.txt” message is sent back to the Internet browser by the Internet server and is stored automatically on the computer hard-drive of your PC. A cookie's purpose is to identify users’ Internet activity and personalise their visit to websites by customising web pages for them.
Pirongs will make every effort to maintain the accuracy of your personal data stored and processed by us. If you believe that any of your personal data which we are holding is incomplete or inaccurate, where appropriate, you may have your personal data:
To formally request access to your personal data (“data access request”) please contact us at the address below:
Decoy Industrial Estate,
We are obliged under the Data Protection Act to provide you with a readable copy of your personal data which we have within 40 days of receiving your written data access request. The Data Protection Act 1998 allows us to charge a fee of £10 pounds to provide you with such personal data. Evidence or proof of your identity (for example, a passport, driver’s licence etc.) will be required before we respond to your data access request. We reserve our right to refuse to provide you with a copy of any of your personal data which we are holding under the provisions of the Data Protection Act, but in such event we will give reasons for our refusal and allow you to challenge our decision.
Complaints and Feedback
We are always interested in receiving feedback from you relating to the Site or privacy matters. We are also committed to working with you to resolve any complaints or disputes relating to privacy matters. Please send any complaints or feedback you may have regarding the Site or privacy practices to us at the following address:
Decoy Industrial Estate,
*Please note: Pirongs regrets that we are unable to offer a refund for goods that have been initialled, gold-blocked or personalised for our customers in any way.
Pirongs Uniques Gift Card and Gift Voucher Terms and Conditions
Pirongs Uniques Gift Cards may only be redeemed toward the purchase of products classed as Pirongs “Uniques” products. Other Pirongs products may not be purchased using these Gift Cards. Purchases are deducted from the redeemer's Gift Card balance. Any unused Gift Card balance will be placed in the redeemer's Pirongs Uniques account. If a purchase exceeds the redeemer's Gift Card balance, the remaining amount must be paid with another payment method. To view your Gift Card balance, visit your account on http://customorders.pirongs.co.uk/. No fees apply to Gift Cards.
Gift Cards, including any unused Gift Card balances, expire two years from the date of issuance. Gift Cards may not be redeemed for the purchase of products at www.pirongs.co.uk, or any other website owned and operated by us, our affiliates, or any other person or entity, except as indicated by these terms and conditions. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Gift Card balances in an http://customorders.pirongs.co.uk/ account may not be transferred to another pirongs.co.uk account.
3. Risk of Loss.
The risk of loss and title for Gift Cards pass to the purchaser upon our delivery of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.
We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on pirongs.co.uk or any of its affiliated websites set forth above.
5. Limitation of Liability.
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
6. General Terms.
Gift Cards are issued by Pirongs Limited. When you purchase, receive or redeem a Gift Card, you agree that the UK will govern these Gift Card terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law.
7. Previously Issued Gift Cards.
Gift Cards issued on or after July 14, 2015 may be redeemed toward the purchase of eligible products up to two years from the date of issuance, notwithstanding any stated expiration date. Any Gift Cards issued prior to July 14, 2015 expire in accordance with their stated terms.